Refund Policy

We hope you love your Plush Robe, but if you're not completely satisfied, we're happy to accept returns within 14 days of delivery. Unless your item is faulty or incorrect, customers are responsible for the cost of return shipping. 

To be eligible for a return, your item must:

• Be returned within 14 days of the delivery date.

• Be unused, unworn and unwashed.

• Be in its original condition with all original packaging and tags.

• Be free from stains, odours, pet hair or damage.

We are not able to offer exchanges at this time.

Once your return has been received and inspected, we'll notify you of the outcome. Approved refunds will be processed back to your original payment method.

We recommend using a tracked shipping service, as we cannot be held responsible for returns lost in transit.

If you receive a faulty, damaged or incorrect item, please contact us within 7 days of receiving your order at orders@skinfwd.com with your order number and clear photos of the issue.

If your item is deemed faulty or we have made an error with your order, we'll arrange a replacement, exchange or refund in accordance with Australian Consumer Law.